Refunds
Meldstead doesn't offer a separate money-back guarantee. Refund requests are handled by Paddle, our Merchant of Record, under Paddle's buyer terms and any mandatory consumer rights that apply to you. You can start with a free 7-day trial before paying, and cancel any time from Settings. No prorated or partial refunds apply to unused time; an approved refund ends access immediately when processed.
How to request a refund
Refunds are processed by our Merchant of Record, Paddle (paddle.com). Contact Paddle support with the email address used at checkout and the transaction ID from your confirmation email, then follow the support prompts to locate the order.
Processing
Approved refunds are returned to the original payment method. Your bank or card provider controls how long the credit takes to appear, typically 5–10 business days. Refunded access ends immediately when the refund is processed.
Statutory rights
This policy does not limit any mandatory consumer rights available under applicable law, including India’s Consumer Protection Act 2019, or Paddle’s buyer terms.